Backers do not have a general right to a refund if they are dissatisfied with the way a project is being delivered or with the finished project, though you can raise concerns to Spacehive, which will take them into account when assessing whether the project has substantially changed or is likely to.
Making a complaint
To raise a complaint:
Email [email protected]
Include a link to the project
Explain the nature of your complaint
Specify how it relates to the crowdfunded project
What happens next
When you submit a complaint:
Our senior management team will review it
We'll respond within 48 hours
We aim to resolve issues within 5 working days
If unresolved, we'll provide details of an approved Alternative Dispute Resolution (ADR) provider
Important things to know
Complaints must be from project backers
Focus on issues with the crowdfunded project
General complaints about organisations or individuals cannot be processed
Complaints must relate to the specific project you backed
Need help? Contact us at [email protected].