This guide will help project creators crowdfunding with Spacehive set up their bank details so they can receive pledges from their campaign. It is recommended that you keep this guide open in another tab while you are setting up your Stripe account via your Stripe Payment Settings page, so that you can refer back to this at each section.
Before we go any further, please also take note of the following:
- If you already have a Stripe account this cannot be used to receive Spacehive funds.
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Your Stripe account must be set up in this specific way via Spacehive, which makes it different to a standard Stripe account.
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Stripe may allow you to set up a second account via Spacehive using the same email address as you've already used before. This is not advised as it will make it difficult to know which account Stripe is referring to when they contact you.
- Stripe is used by many American organisations, as well as organisations in the UK and Ireland. Therefore the terminology can be slightly different - e.g. referring to all organisations as 'companies' and 'businesses' (including charitable ones).
Follow the Spacehive advice below to ensure you are comfortable with the information being asked at each step. If there isn't a direct match for your answer, just choose the option that feels closest. If you don't have a specific document, upload something else that best represents you. If there are any issues, a member of the Stripe support team will contact you directly to set up your account.
Stripe Onboarding Sections | Spacehive Advice |
Get paid by Spacehive |
Please ensure that the email is the same as the email used for the Spacehive account. This way we connect your Stripe and Spacehive accounts. |
Tell us about your business |
If you are a charity or CIC/CIO, you will need to choose non-profit and from there indicate that you are a Charitable Company. If you are applying as an individual or if your group is very informal and has no bank account, then you need to click Individual/Sole Trader and follow the steps from there. |
Businesses Details |
In this section you need to add your organisation's key information. If your organisation does not have a charity number or CRN, enter "00000000" and this will allow you to progress. Stripe will contact you directly if they require clarification. Do not click on the links to Companies House as you do not need to apply for one. |
Business Representative |
This is someone who has the authority to set up a Stripe account, adding in the Bank Details. |
Business Owner |
For most project creators, this is not applicable so skip this section. |
Businesses Directors |
For most organisations these are the Trustees of your organisation. We recommend you add the details of two trustees (if you don't have trustees, just enter your closest equivalent). A member of Stripe's support team will follow up with you if they require any more info. |
Businesses Executive |
This is someone who works for the organisation but who is not a Trustee. This is often the person who is leading on the project. |
Let’s review your details |
This is the section where you can make any changes to the details you have already provided. |
It's worth noting that the information you add whilst setting up your Stripe account is not always final. You'll need to add enough information to complete the account set up stage, but if any of the answers were not totally accurate because of the way your organisation is set up, a member of Stripe's support team will contact you via email so that you can clarify them before your campaign starts.