Making a donation
When someone backs your project, they can pay by:
Debit/credit card (including Apple Pay and Google Pay)
Bank transfer (for donations over £50)
Payments are processed securely through Stripe, our payment partner. The money is taken when someone donates and held safely until your campaign ends.
Setting up payments
Before you can start crowdfunding, you'll need to:
Create a Stripe account through your project dashboard
Add your bank account details
Complete Stripe's verification checks
This ensures you can receive funds if your campaign succeeds.
Understanding fees
There are two types of fees:
Platform fee
7.5% (+VAT) of your project target
Added automatically to your fundraising goal
Helps us maintain and improve the platform
Transaction fees
These vary by payment method:
Card payments: 2.9% + 20p
Bank transfer: £0.80 per transaction
All fees are included in your target from the start, so you don't need to worry about them eating into your budget. Note that your target at the start is based on an estimate as we don't know at the outset which payment types backers will use. As the campaign goes on we update the target based on realtime data. In most scenarios your target will reduce.
Receiving your funds
After a successful campaign:
Funds are transferred in about three weeks
You'll receive an email confirmation
Money goes directly to your verified bank account
For this to happen smoothly:
Your Stripe account must be fully set up
All Stripe verification checks must be complete
Your bank details must be correct
Important things to know
Funds are secured at the point of pledging
Backers get automatic refunds if you don't hit your target (All or Nothing model)
You can check your donations in your project dashboard
Transaction fees are deducted automatically
We're here to help if you have any payment queries