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What happens if your project falls through

Updated over 2 months ago

What you need to do depends on whether you're still crowdfunding or have already received your funds.

During your crowdfunding campaign

If you can't continue with your project while crowdfunding or before you have received any funding:

  • Email [email protected] immediately

  • We'll end your campaign

  • Backers will receive a refund

  • Post an update explaining the situation

  • Keep your backers informed

After receiving funds

If you can't deliver your project after receiving funds:

  • Email [email protected] straight away

  • Explain what has happened

  • Detail any funds already spent

  • Propose how to handle remaining money - it is your responsibility to arrange refunding backers if necessary

  • Post an update to backers

Keeping backers informed

You should:

  • Be open and honest about the situation

  • Explain what has changed

  • Share what steps you're taking

  • Respond to questions

  • Keep communication clear

Important things to know

  • You're responsible for funds once received

  • Changes to projects must be communicated

  • Major changes need backer agreement

  • Keep evidence of all spending

  • Document decision-making

Remember: Being transparent with your backers will help maintain trust, even if things don't go as planned.

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