What you need to do depends on whether you're still crowdfunding or have already received your funds.
During your crowdfunding campaign
If you can't continue with your project while crowdfunding or before you have received any funding:
Email [email protected] immediately
We'll end your campaign
Backers will receive a refund
Post an update explaining the situation
Keep your backers informed
After receiving funds
If you can't deliver your project after receiving funds:
Email [email protected] straight away
Explain what has happened
Detail any funds already spent
Propose how to handle remaining money - it is your responsibility to arrange refunding backers if necessary
Post an update to backers
Keeping backers informed
You should:
Be open and honest about the situation
Explain what has changed
Share what steps you're taking
Respond to questions
Keep communication clear
Important things to know
You're responsible for funds once received
Changes to projects must be communicated
Major changes need backer agreement
Keep evidence of all spending
Document decision-making
Remember: Being transparent with your backers will help maintain trust, even if things don't go as planned.